Shipping & Returns
**New Return Address as of 6/26/18**
Our goal is to process and ship your order within 2-5 business days of receipt.
All Orders to Countries Where PANTSGUY Currently Ships
A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order. Please note that orders outside of the U.S. are subject to customs clearance which may take anywhere from a few days to a few weeks. Unfortunately, we have no control of the customs clearance process.
If your country does not show up during the checkout process, please reach out to us on our contact page. Please note that while we do our best, we cannot accommodate all shipping destinations.
Shipping Rates & Methods
PANTSGUY.COM ships to numerous locations around the globe.
Shipping fees for orders are tiered based on the number of pants purchased. You may purchase up to 7 pairs of pants in one order.
|1 Pair||2 Pair||3 Pair||4+ Pair|
|Asia & Middle East/South Africa||$30||$40||$50||$60|
Overnight shipping is available upon request. Please contact us to inquire about rates.
U.S. Orders -
All items shipped within the U.S. are currently processed via USPS Mail or UPS Ground. Your item will ship either via First Class US Mail, Parcel Post (now known as Parcel Select), Priority Mail or UPS Ground, all with tracking numbers provided via email. Method of USPS/UPS delivery will vary based upon final weight of order and distance from New Jersey. If you are unable to receive UPS Ground shipments, please let us know when placing your order.
All Other Orders
Orders will ship either via USPS or DHL Express. USPS orders will ship via either USPS First Class International or USPS Priority International. Buyer is responsible for any customs fees that may be assessed.
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
***Orders Outside the U.S. & Canada Are FINAL SALE***
All orders shipped to destinations outside the U.S. and Canada are FINAL SALE, with no returns or exchanges accepted.
All items that meet the Return Eligibility criteria, below, will be accepted for returns, unless the item is marked Final Sale, "FS" or otherwise noted as non-returnable on the product page.
Merchandise Not Accepted
All items priced marked "FS" or "Final Sale" are Final Sale and cannot be returned.
Please note that we do not presently offer exchanges. If you would like a different variant of a specific item, or want a completely different item entirely, simply follow the Return process as outlined herein for the item you wish to return, and place a new order for the separate item.
Returned items must be unused, unworn, unwashed and undamaged. All tags must be attached to garments in their original condition. Any attempt to remove or modify the hangtags, including those added by PANTSGUY, will void the product's return eligibility, and the item will be FINAL SALE.
Before sending a return, Purchaser must contact PANTSGUY to obtain a Return Authorization Number. No returns will be accepted without a Return Authorization Number. Purchaser is responsible for the cost of return shipping, and must use a method that provides tracking to PANTSGUY. Purchaser must inform PANTSGUY of the tracking number of any returned item(s) by contacting customer service.
Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes. A new box may be used to return the item.
U.S. & Canadian Orders
Eligible item(s) must be returned within 14 days of the date your package is received or as otherwise stated on the item return policy. This means that you must postmark your return package within 14 days of the date the original shipment was received. Original receipt dates are verified with USPS, UPS and DHL tracking numbers through www.usps.com, www.ups.com and www.dhl.com.
This return policy does not apply to any purchases made through eBay. Items purchased on eBay are subject to the return policy found in the listing.
Assuming satisfaction of the above criteria, a refund will be processed for the cost of any items returned. No shipping fees will be refunded.
Return Method --
Purchaser must return the unwanted item(s) to PEURIST, LLC at the following address:
Peurist, LLC d/b/a PANTSGUY
Attn: Andrew Stern
2560 US Highway 22, # 139
Scotch Plains, NJ 07076-1529